Help Center
Find answers to commonly asked questions or contact our support team for personalized assistance.
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Frequently Asked Questions
Getting Started
Click on "Sign Up" and fill in your basic details. Complete your profile with photos, family information, and partner preferences. Our verification team will review and approve your profile within 24 hours.
Yes, basic registration is completely free. You can create a profile, browse matches, and express interest at no cost. Premium features are available for members who want advanced search and priority support.
We verify profiles through ID proof, phone number verification, and email confirmation. Premium members can opt for additional verification including address proof and family background checks.
Profile & Privacy
You have complete control over your privacy settings. You can hide your profile from specific users, control photo visibility, and choose who can contact you. Family members can also manage privacy settings.
Yes, you can delete your profile anytime from Settings. All your data will be permanently removed from our servers within 30 days as per our privacy policy.
Go to "My Profile" > "Partner Preferences" and update your criteria. Our matching algorithm will automatically adjust to show you more relevant profiles.
Matching & Communication
Upload your Kundli details, and our advanced astrology engine will calculate compatibility scores with potential matches. You can view detailed Guna Milan reports for compatible profiles.
Express interest in a profile by clicking "Send Interest". If they accept, you can start chatting through our secure messaging system. Premium members can also initiate video calls.
If a match doesn't respond within 7 days, you can send a gentle reminder. Remember, everyone has different response times. Continue browsing other potential matches in the meantime.
Payment & Subscription
Premium members get unlimited messaging, priority customer support, advanced search filters, profile highlighting, video calling features, and detailed compatibility reports.
Go to "Membership" section and choose a plan that suits you. We offer monthly, quarterly, and annual plans with significant discounts on longer subscriptions.
We offer a 7-day money-back guarantee if you're not satisfied with our services. Contact our support team with your concerns, and we'll process your refund within 5-7 business days.
Still Need Help?
Can't find what you're looking for? Our support team is always ready to assist you.
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